The LWCC is committed to providing people with disabilities in a manner that respects dignity, independence, integration and equal opportunity in goods and services in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005.
Assistive devices help a person with a disability do everyday tasks and activities. Some devices are: Laptop, Pocket recorder and digital audio player; hearing aid and teletypewriter (TTY) for people unable to speak or hear by phone; mobility devices such as scooter, walker or crutch, magnifier and white cane; communication board (which use symbols, words or pictures to create messages) and speech generating device.
We will communicate with people with disabilities in ways that take into account their disability including websites.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.
Employees are to notify their supervisor/administrative staff of any expected or unexpected circumstances that may impact service delivery.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the notice will be placed at the conspicuous locations on our premises and appointment phone message.
This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
LWCC will provide training to employees, contract workers, volunteers and board members who deal with the public or other third parties on behalf of LWCC. This training will be provided to staff within the first month of his/her hiring.
Training will include:
Training will be monitored and updated to ensure when changes are made.
Customers who wish to provide feedback on the way LWCC provides goods and services to people with disabilities may submit feedback to the Human Resources at email@example.com. or by making an appointment with the Executive Director to provide feedback in person. Human Resources, Executive Director or designate will respond to the request within 14 days.
希望對泉源輔導中心為失能人士提供商品和服務的方式提供反饋的客戶可以將反饋提交給人力資源，通過 firstname.lastname@example.org 提交，或與執行董事預約面對面提供反饋。人力資源、執行董事或指定人將在14天內回應請求。