Professional Development

1 Position: Administration and I.T. Coordinator (Full-Time)

Position: Administration and I.T. Coordinator– Full-Time Position
Salary & Benefits: Competitive
Reporting to: Executive Director
Working Hour: 37.5 hours per week, flexible, some evening work may be required

Living Water Counselling Centre (LWCC) is seeking a dedicated, highly responsible, efficient and reliable Administration and I.T. Coordinator to join our dynamic team within a fast-paced, collaborative, and team-oriented environment. This multifaceted role perfectly bridges daily office administration—ideal for someone with a strong interest in bookkeeping and statistical reporting—with robust technical support. The successful candidate will possess a sharp technical acumen to spearhead our digital infrastructure, focusing heavily on Learning Management Systems (LMS), the Fongo telephone system, digital automation, database management, network support, website maintenance, and multimedia content creation.

Core Organizational Responsibilities and Qualifications

1. Mission Alignment: Embrace and promote LWCC’s vision, mission, and statements of faith and values.
2. Work Ethic: Exhibit exceptional dedication, responsibility, and reliability. Thrive in a fast-paced team environment with the initiative to manage shifting priorities seamlessly.
3. Bilingual Fluency: Exceptional verbal and written communication skills in both English and Chinese (Cantonese and Mandarin required). Ability to draft professional correspondence, reports, and digital content in both languages is essential.
4. Discretion: Maintain strict confidentiality and handle sensitive client information with the utmost discretion

Major Responsibilities

1. Office Administration & Financial Reporting
   • Communication & Reception: Manage front-line inquiries and incoming communications utilizing the Fongo telephone system (VoIP), ensuring professional customer service, accurate message routing, and appointment scheduling.
   • Daily Operations: Oversee general service requests, venue scheduling, and office supply management to ensure an efficient and welcoming workspace.
   • Bookkeeping & Finance: Manage daily financial transactions, including billing, course registration payments, and precise bookkeeping entries.
   • Reporting & Analytics: Maintain and manage organizational databases (donors volunteers, and clients). Extract data to generate comprehensive statistical reports and analytical summaries for leadership.
   • Event Support: Provide administrative and logistics coordination for courses, special events, and fundraising activities.
   • Program Support: Provide dependable program support and cross-functional backup as required, fulfilling special assignments designated by the Executive Director
2. I.T. Infrastructure, Systems, & Digital Automation
   • Telecom & Network Management: Administer, configure, and troubleshoot the Fongo telephone system (call routing, extensions, voicemails). Provide frontline support for office network infrastructure (Wi-Fi, local servers, internet connectivity).
   • Learning Management Systems (LMS): Oversee, update, and manage the center’s LMS platform (e.g., Moodle), ensuring smooth user registration, course delivery, and technical troubleshooting for instructors and students.
   • Digital Automation: Identify opportunities to streamline workflows and implement digital automation tools to connect software, reduce manual tasks, and optimize administrative efficiency.
   • Database & Website Management: Ensure database integrity, security, and regular backups. Design, update, and maintain the functionality, security, and visual appeal of the organization’s website in both English and Chinese.
3. Social Media & Video Editing
   • Mutlimedia Production: Handle end-to-end technical production for video and audio content, including recording, high-quality editing, and uploading to platforms like YouTube.
   • Social Media Coordination: Develop, schedule, and monitor engaging content across various social media channels (Facebook, Instagram, WhatsApp, WeChat) to increase community engagement.

Education and Experience Requirements

• University or community college graduate in Information Technology, Business Administration, or a related field with 1-2 years of relevant experience.
• Proven Technical Skill Set: Hands-on experience with VoIP systems (specifically Fongo or similar cloud phone systems), LMS platforms, website backends (e.g., WordPress), basic networking, database management, and automation workflows.
• Multimedia Proficiency: Solid grasp of video-audio editing software and graphic design tools (e.g., Adobe Creative Suite, Canva).
• Bilingual Command: Demonstrated capability to speak and write professionally in English and Chinese (Traditional/Simplified).
• Adaptability: A fast learner who excels at multitasking under minimal supervision while maintaining a strong team-player attitude.

How to Apply: Interested candidates are invited to submit their resume and cover letter via email to admin@lwcounselling.ca by the deadline: July 23, 2026.

LWCC thanks all applicants, however, only those selected for an interview will be contacted.